EXCHANGE AND RETURN OF FAULTY GOODS

In the unlikely event of receiving a faulty product, please contact us first to explain the problem. You may then be asked to return the product to us, and an exchange or credit will be offered including the cost of your own return postage. We do not offer exchange or credit however, when the product has clearly been damaged through blatant misuse.

We are happy to exchange or credit any faulty products up to 28 days from their invoice date, provided we are informed of your intention prior to their return. Please email us to request your return authorisation number, as unauthorized returns cannot be accepted.

Provided all the above criteria are met, the value of the products will be credited less the cost of the initial postage and handling.

To enquire about the return of any products purchased from The Turning Point please contact Jessica by phone Ph: 02 66558744 or email:jessica@theturningpoint.net.au